Terms & Conditions

General Terms of Sale, Service & Use

1. Acceptance of terms

By making a purchase, booking an appointment or registering for a class, you acknowledge that you have read and accepted these Terms & Conditions.​

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2. Final sale

All sales are final.

No returns, exchanges, refunds or cancellations are accepted unless required by applicable law.

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3. Nature of items

Some items may be unique, natural, handmade or delivered in non-physical/digital form.

Minor variations are not considered defects.

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4. Delivery, access & fulfillment

An order is considered fulfilled once it has been shipped, transmitted or made accessible to the buyer (physically or electronically).

No refunds are issued once delivery or access has been provided.

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5. Shipping & postal responsibility

Once a parcel has been handed to the carrier, our responsibility ends.

No refund or replacement is issued for loss, delay, damage, theft or non-receipt.

It is the buyer’s responsibility to contact the carrier directly using the tracking number provided.

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6. Appointments & classes (Reiki, face yoga or other services)

Bookings are final.

Any modification, rescheduling or cancellation must be requested at least 48 hours in advance.

After this deadline or in the event of a no-show, no refund or credit is issued.

Bookings are subject to confirmation:

I reserve the right to approve, modify or decline an appointment if it does not align with my availability or the nature of the request.

Payment must be received at least 48 hours prior to the scheduled session in order to confirm the booking.

If payment is not received within this timeframe, the appointment may be released or cancelled.

If I need to cancel or reschedule, an alternative date or equivalent access will be offered.

No additional refund will be due unless no equivalent option can be provided.

By booking a session, the buyer acknowledges and agrees to these conditions.

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7. Buyer responsibility

The buyer is responsible for providing accurate information (address, email, availability).

The buyer confirms they have read the descriptions, policies and instructions before purchasing or booking.

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8. Wellness disclaimer

Sessions, courses, products or guidance offered do not constitute medical advice, diagnosis, therapy, or a substitute for professional healthcare.

They are complementary wellness practices intended for general well-being and self-exploration only. They do not diagnose, treat, cure or prevent any medical or psychological condition.

Results may vary from person to person and no specific outcome is guaranteed.

It remains the buyer’s responsibility to make their own health decisions and to seek medical consultation from a qualified healthcare professional for any health concern.

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9. No Guarantee of Results

Reiki, Face Yoga, wellness guidance, products, and digital content are complementary wellness practices intended to support relaxation, general well-being, and self-exploration.

Each person is unique, and experiences and outcomes may vary. No specific result, benefit, improvement, or effect is guaranteed.

10. Limitation of liability

To the fullest extent permitted by law, Cami Hoang shall not be held liable for any direct, indirect, incidental, or consequential damages arising from the use of this website, services, products, or content.

Should liability be legally established, it shall be limited to the amount paid by the client for the related service or product.

The client remains fully responsible for their own choices, actions, health decisions, and outcomes.

11. Intellectual Property

All content, teachings, text, images, recordings, course material or resources provided through this site, its services or products are protected by copyright.

They are supplied for personal use only.

Copying, reproducing, sharing, reselling or distributing these materials for commercial or public use without prior written permission is strictly prohibited.

12. Changes to terms

We reserve the right to update these Terms & Conditions at any time.

Using the site or placing an order constitutes acceptance of updated terms.